Website Privacy Policy

Last Updated: June 2025

Zoral Limited ("Zoral", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide to us or that we collect through your use of our website https://zorallabs.com (the "Website"). This Privacy Policy outlines how we collect, use, store, and share data about visitors and users of the Website, including data collected through contact forms, cookies, and analytics tools.

This policy applies solely to data collected through the Website and associated services. For privacy matters related to employees, contractors, or service delivery, please refer to our other applicable privacy notices.

1. Who We Are

Zoral Limited
Company No: 04579626
Registered Address: Alexandra House, St Johns Street, Salisbury, Wiltshire, United Kingdom, SP1 2SB
Email: compliance@zorallabs.com

Zoral is a UK-registered software engineering and AI solutions company, offering B2B products and services to clients globally.

2. Information We Collect

We may collect and process the following categories of personal data:

• Technical Data: IP address, device type, operating syste m, browser type and version, time zone setting, and platform.
• Usage Data: Information on how you use our Website, including URL clickstreams, page interaction information, and navigation paths.
• Contact Data: When you use our Contact Us form, we collect your name, email address, company name, phone number (if provided), and message content.
• Cookie Data: Information collected through cookies and similar technologies, including consent preferences (see Section 5).

We do not intentionally collect sensitive personal data through the Website.

3. How We Collect Data

We collect personal data:

• Directly from you when you submit information via forms on the Website (e.g., Contact Us).
• Automatically through cookies, server logs, and other tracking technologies.
• From third-party services, such as analytics and advertising partners.

4. How We Use Your Information

We process personal data for the following purposes:

• To respond to your inquiries and requests
• To operate, maintain, and improve our Website
• To analyze Website performance and understand visitor behavior
• To manage your cookie preferences and ensure compliance with applicable laws
• To maintain Website security and prevent fraudulent use

5. Cookies and Tracking Technologies

We use the consent management platform to manage your cookie preferences in line with privacy regulations.

Types of Cookies Used

Strictly Necessary Cookies

Essential for core Website functionality. These cookies do not store personally identifiable information and are usually set in response to user actions such as logging in or completing forms. Blocking them may impair Website function.

Functional Cookies

Enable enhanced functionality and personalization. These may be set by Zoral or third-party service providers. Blocking these may prevent certain features from working.

Performance Cookies

Allow us to measure and improve Website performance by tracking visits and user interactions. These collect aggregated and anonymous data.

Targeting Cookies

Set by advertising partners to build a profile of your interests and show relevant adverts elsewhere. These cookies do not directly store personal data but identify your browser and device.

Managing Cookies

You can withdraw or modify your cookie consent using the cookie management panel or your browser settings at any time. Blocking some types of cookies may impact your Website experience.

If you've previously accepted cookies and later disable them, we may still use data collected earlier but will stop collecting new data through the disabled cookies.

6. Data Sharing and Subprocessors

We do not sell your personal data. We may share it with the following third-party subprocessors under strict confidentiality and data protection terms:

• Website Analytics: Google Analytics
• Website Security: Cloudflare
• Customer Support: Freshdesk
• Marketing & Communication: Microsoft 365, SendGrid
• Cloud Hosting: AWS, Azure, Google Cloud Platform (GCP)

Each vendor that may have access to personal data operates independently and is selected based on their adherence to recognised data protection standards, including the implementation of security certifications, privacy policies, and other relevant information security measures. These vendors process personal data in accordance with applicable data protection regulations.

7. International Transfers

Your personal data may be transferred to and stored in countries outside your jurisdiction, including the United States. Where such international data transfers occur, we ensure appropriate safeguards are in place to protect your data. These safeguards may include the use of adequacy decisions issued by relevant authorities, Standard Contractual Clauses (SCCs), and UK International Data Transfer Agreements (IDTAs), as applicable.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory requirements. Retention periods vary by data type and processing purpose.

9. Your Rights

Depending on your location, you may have the following rights under applicable privacy laws:

• Right to access your personal data
• Right to rectify inaccurate or incomplete data
• Right to erase your data (“right to be forgotten”)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent (if processing is based on consent)
• Right to lodge a complaint with a data protection authority

To exercise any of these rights, please contact: compliance@zorallabs.com

10. Data Security

We implement appropriate technical and organizational measures to safeguard personal data, including:

• TLS encryption for data in transit
• Firewalls and access control mechanisms
• Regular security assessments and audits
• Role-based access and secure development practices

11. Third-Party Links

Our Website may contain links to third-party websites or services. Zoral is not responsible for the privacy practices or content of these external sites.

12. Children’s Privacy

Our Website is not directed to individuals under the age of 16. We do not knowingly collect or process personal data from children.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page and reflected by the "Effective Date" above. We encourage you to review this policy regularly.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

Zoral Limited
Alexandra House, St Johns Street, Salisbury, Wiltshire, United Kingdom, SP1 2SB
Email: compliance@zorallabs.com
If you are a resident of the United Kingdom and believe that we have not adequately addressed your concern, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk